Delivery

Delivery Charges

Local £30
National £60
South West England £100
Scotland £140

You can confirm the delivery cost to your chosen address by entering your postcode during the checkout stage on our website. Alternatively, please feel free to contact a member of our team for further information by calling 01538 380988 or by email to sales@muddandco.co.uk. Free delivery applies to all orders over £1000.

How will my order be delivered?
Where possible, we aim to deliver your furniture in our own vans with a two-man delivery team. However, in some circumstances, such as long haul deliveries or unusual routes, we may use a specially selected courier service.

When will my order arrive?
As the majority of our items are bespoke and made to order, we will contact you upon completion of your items to arrange a convenient delivery date and time. Please make a note of the expected delivery date when you place your order, as this should give you an idea of when our team will be in touch. If you’ve ordered several items, we will usually deliver everything together once all your items are complete. However, if you need an item urgently, please let us know and we’ll do everything we can to help.

Why is my delivery later than expected?
We always try to make deliveries on time but occasionally things don’t go quite as planned. We apologise in advance if your order gets delayed. We will always try our best to let you know if we can’t get to you on time.

The delivery dates we give are approximate and are given in good faith, but we can’t be held responsible for direct or indirect delays due to reasonable or unforeseen circumstances. However, we will always apologise and do our best to deliver your item(s) as quickly as possible.

What if the furniture doesn’t fit on delivery?
When you place an order, please be aware that it’s your responsibility to let us know of any difficulties we may have when delivering to your property (for example, narrow doorways). We need safe access to the room of choice, so please make sure the route is clear. If you have any questions or queries about this, please contact a member of our team by calling 01538 380988 or by email to sales@muddandco.co.uk.

Please note: we are only responsible for delivery to your front door. Any costs incurred affecting delivery, such as the removal of doors or windows are not the responsibility of Mudd & Co.

The dimensions of each piece of furniture can be found on the product pages – we recommend using them as a reference to compare the dimensions of the room and the route your furniture will have to take.

Do you deliver outside of UK mainland?
Yes, please contact us by calling 01538 380988 or by email to sales@muddandco.co.uk for a delivery/shipping quotation.

Click and Collect Information

Our Click & Collect service is ideal if you want the convenience of shopping online, and you are happy to collect your items in person. You can order your items online and then we will let you know when they are ready to collect from our workshop in Leek, Staffordshire. Everything can be done at a time that’s convenient for you and it saves you a delivery charge too!

Please check the product dimensions and ensure that the item will fit into your vehicle.

How does it work?

  1. Add your items to the basket and proceed to the checkout.
  2. At the checkout, you’ll see a selection of delivery options. This is where you can select to Click & Collect. Once you’ve selected this option, please proceed to the checkout.
  3. Once your purchase is ready, we’ll contact you to arrange a date for collection.

Please remember to bring a copy of your Order Confirmation and one form of identification (a driving license, passport or a bank card are acceptable).

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